FAQ'S


★LOCATION & SHIPPING★

We are located in Northeast Oklahoma, all of our items are in stock and ship from Oklahoma. We do not allow local pickups without making arrangements with us first.

★CURRENT ORDER PROCESSING TIME ★
All Jewelry & Accessories
Regular processing time: 2 days
RUSH: 1 day processing time

All Burlap prints
Regular processing time: 2 days
RUSH: 1 day processing time

All Coffee Mugs
Regular processing time: 2 days
RUSH: 1 days processing time

All Clothing
Regular processing time: 2 days
RUSH: 1 days processing time

★ INTERNATIONAL ORDERS & CUSTOMS★

currently we are not offering international shipping.
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★ DOMESTIC U.S. SHIPPING ★

Please keep in mind that order processing times should be added to the delivery time to estimate the arrival of your package.

Orders are shipped using USPS First Class Mail and includes a tracking number. The USPS estimates First Class mail with a delivery time is approximately 3-5 business days. This delivery time can vary especially during the holiday season.

If you would like your special item(s) sooner, I also offer these shipping upgrades which can be selected in your shopping cart (***please note that order processing times will still apply***):
► Priority Mail, delivery time of 3-4 business days.
► Express Mail, delivery time of 1-2 business days.
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★ SHIPPING ADDRESS ★

Please ensure that the address you have entered is correct and complete. If you are paying with PayPal please ensure your PayPal address matches the Ship To address. All shipping labels are printed directly through Order system and the address will appear exactly as it was entered in the order.

If an incorrect or incomplete address was entered, your order may need to be canceled and replaced (this is due to The order system and Paypal requiring orders be shipped to the address that was entered in your order.
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★ LOST PACKAGES ★

Please note that I am not responsible for delays or lost packages caused by the postal service. All items are shipped with tracking information which is also sent to you as well via email thru Our website.
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★ GIFTS ★

If you would like your order sent directly to the recipient, just indicate it is a gift in the note to seller box during checkout and I will leave out the invoice. I can also include a short note for you. Please ensure you enter the gift recipient's address in the ship to field.
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REFUND & EXCHANGES
★I don't accept returns, exchanges, or cancellations on any personalized items★

Items that are available for return there will be a 20% restocking fee, less the cost of shipping, and no return shipping will be refunded.

But please do contact me if you have any problems with your order.
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OUR JEWELRY

What does "Handstamped" mean?
We have individual metal stamps we strike by hammer to leave your lasting impression in your piece.
***Please remember that handstamping each item is a human process so there may be some slight variations. Sometimes not all letters and/or numbers will be perfectly aligned, as this is the nature of hand stamping. This adds character and uniqueness to your items. I do try my best though to achieve that perfect and straight look :)

Jewelry Care
We do use various metals in our custom pieces. We use 1100 Aluminum, 316L Stainless Steel, .925 Sterling Silver, copper and brass.

Our Sterling, Brass & Copper, can and will tarnish with time, it is very easy to clean with jewelry cleaner specializing in metal choice to be polished.

We do not recommend wearing your jewelry in a pool or anything that has chemicals added as this may affect the shine of your jewelry.

Do you make children’s jewelry?

WARNING: NEVER LEAVE CHILD UNATTENDED WHEN WEARING ANY JEWELRY, NECKLACE, BRACELETS AND OR ANY ITEM THAT CONTAINS SMALL PARTS AND PIECES.
THESE NECKLACES ARE MADE WITH THE FINEST BEADS AND SMALL PARTS, PARENTS SUPERVISION IS ADVISED!

Please carefully consider this before requesting jewelry for a child.

Child Safety Protection Act, Public Law 103-267- June 16, 1994

How will my order arrive?

Your order will arrive on a jewelry card tucked gently inside a gold shimmering organza bag.
We do NOT send a receipt with your order; you are welcome to print your receipt from your account under purchases.
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OUR COFFEE MUGS

What sizes do you offer?
All of our designs are available on a 11oz & 15oz mug.

Can you put my design on a mug?
Yes absolutely! We will send you the information to forward your design to us personally so we can image your mug for you.
****Please do not ask us to print any officially licensed imaging on a mug. It is against the law for us to do so.

How is the graphic applied?
We use an ink sublimation process. We mirror our images; print them with our sublimation printer, then heat press them on to your mug. This is a 2-day process from print to press. We can print a single mug for you to a bulk order.

How do I care for my mug?
Our mugs are ceramic, after our sublimation process, the ink is set. You can wash mugs by hand, and they are dishwasher safe.

Can you send as a gift?
Yes we can send to a gift recipient. Due to the care packaging we cannot gift-wrap your mug, as we wrap to secure from breakage in transit. But we can include a gift card for you by choosing in the menu to add gift card.
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OUR BURLAP PRINTS

Can I order a custom print?
Yes absolutely! Send us a convo so we can work on a special print for you.

What kind of ink do you use?
We use water soluble soy based ink

What sizes to you offer?
We print on standard size of 8.5” x 11”. We can print in a 5”x 7” area etc for you to cut down to fit your frame or mat.

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Follow us on social media for updates and other promotions!
★ www.instagram.com/missygcrdesigns
★ www.twitter.com/gcrdesigns
★ www.pinterest.com/gcrdesigns
★ www.facebook.com/GCRDesigns